Becoming an Xpollens Agent

📘

To comply with French regulation and offer this service, you must become an Xpollens Agent.

🔗 Agent Status by ACPR

After project assessment and commercial agreement, our team will prepare the agent registration file and submit your project to the French regulator (ACPR) for approval. Once approved, your project will comply with French regulation and you will be listed as an Xpollens Agent by the Regafi.

🔗 Regafi register

Customer onboarding and account opening

Customer onboarding is required before an account can be opened. To comply with regulations, onboarding includes collecting customer identity details, tax status and obtaining an electronic signature of the service's terms and conditions :

🔗 Individual entrepreneur onboarding

👍

Once onboarding is validated by Xpollens, you can provide account details to your customer who will then be able to receive funds on their account IBAN.

🔗 Account Information

Features offered to your customers

• Top-up: Allow customers to top up their account using a payment card and generate a token for their future payments. 🔗 PayIn with Top-Up
• Account balance: Provide customers with their updated account balance after incoming transactions. 🔗 PayIn methods
• Payment cards: Offer physical or virtual payment cards 🔗Physical Card 🔗Virtual Card
• Mobile wallet: Enable use of cards in mobile wallets. 🔗Xpay
• Transfers: Allow SEPA transfers from the customer’s account 🔗 PayOut methods
• Monthly statements: Provide customers with monthly account statements. 🔗 Account Management

Customers and accounts lifecycle management

❗️

Ensure all relevant callbacks are integrated to stay informed of accounts operations, lifecycle events and customer status. Customers may be blocked by Xpollens due to fraud prevention or remediation (periodic KYC checks).

🔗WebHook Manager

You can also manage account closure when a customers's lifecycle ends.

🔗 Account Management

Billing your customer

You can charge your customers by directly debiting fees from their account.

🔗 Internal transfer method

Supporting your customer

Customer activities across all phases and accounts operations can be monitored using our WebApp, available to you here :

🔗 Back Office WebApp