Becoming an Xpollens Agent

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To comply with French regulation and offer this service, you must become an Xpollens Agent.

🔗Agent Status by ACPR

After project assessment and commercial agreement, our team will prepare the agent registration file and submit your project to the French regulator (ACPR) for approval. Once approved, your project will comply with French regulation and you will be listed as an Xpollens Agent by the Regafi :🔗 Regafi register

Customer registration or onboarding and account opening

Customer onboarding is required before an account can be opened. To comply with regulations, onboarding includes collecting customer identity details, tax status and obtaining an electronic signature of the service's terms and conditions:

🔗 Individuals onboarding

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Once onboarding is validated by Xpollens, you can provide account details to your customer who will then be able to receive funds on their  account IBAN .

🔗Account Information

Features offered to your customers

• Top-up : Allow customers to Top Up their account with a Payment Card and generate a token for their next payment 🔗 PayIn with Top-Up
• Account balance : Provide customers with their updated account balance after incoming transactions 🔗 PayIn methods
• Payment cards : Offer physical or virtual payment card 🔗Physical Card 🔗 Virtual Card
• Mobile wallet : Enable use of cards in a Mobile Wallet 🔗 Xpay
• Transfers : Allow SEPA transfers from the customer’s account 🔗 PayOut methods
• Monthly statements : Provide customers with monthly account statements 🔗 Account Management

Lifecycle of your customers and their accounts

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Ensure all relevant callbacks are integrated to stay informed of accounts operations, lifecycle events and customer status. Customers may be blocked by Xpollens due to fraud prevention or remediation (periodic KYC checks)

🔗 WebHook Manager

You can also manage account closure when a customers's lifecycle ends.

🔗 Account Management

Billing your customers

You can charge your customers by directly debiting fees from their account.

🔗 Internal transfer method

Helping your customers

Customer activities across all phases and accounts operations can be monitored using our WebDesk, available to you here

🔗 Back Office WebApp