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Top-up chargeback


Sequence diagram​


State diagram​


Callback ChargebackCompleted​

Here is an example of a chargeback callback

    "Payload": {
        "type": "ChargebackCompleted",
        "data": {
            "chargebackId": "3exxxxxf6-75a0-4ea7-9b53-a6dxxxxxc09",
            "initialTopUpId": "4axxxxx5d5-2719-4f0d-96f2-7xxxxxf651",
            "status": "Completed",
            "amount": {
                "value": "30.00",
                "currency": "EUR"
            },
            "chargebackReason": "CardHolderDisputeDefectiveNotAsDescribe",
            "createdDate": "2025-02-03T10:46:12.92"
        }
    }

How to test​

Use the endpoint post v1.1/topups/{orderId}/simulate-chargeback


FAQ​

FAQ1: Can we refuse a unpaid card top-up?​

No. If the top-up chargeback is validated by the external bank, Xpollens must reimburse the amount. In this case, a chargeback is processed.