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WebHook Manager


The Xpollens webhook manager is a centralized system hosted at Xpollens in charge of sending asynchronous notifications based on events to the parner information system.


  • Change in the user creation status
  • Change in the account status
  • Change in thje KYC status
  • Cards operation
  • Money transfers (in/ou) operation
  • ...

Each time an internal event is received at Xpollens that requires the partner to be informed of a change, a callback is sent to the partner.

These callbacks are HTTP/RESTful based and target a partner endpoint in charge of handling this event.

Once the callbacks are sent to the partner (whenever the status of the call) It then adds them to a "FIFO Queue".
The "FIFO Queue" is a first-in-first-out (FIFO) queue. Callbacks are added to the queue at the end and removed from the beginning.
The GET/WEBHOOKS API allows clients to retrieve callbacks from the queue.

This system has several advantages:

  • It allows for centralized callback management.
  • It ensures that callbacks are processed in the order in which they were received.
  • It makes callbacks accessible to clients via a standardized API.

How it works?

Callbacks are sent as soon as they are received internally by the Xpollens webhook manager.

The parameterization of target enpoints is made during the onboarding phase.
The partner has to provide the associated endpoint hosted in its information system so they can be set by Xpollens for each of the corresponding callbacks

Example :

NameDescriptionTypePartner URLRemarks
topupOn topup received …1https://partnerurl/callback//topupsame URL expected for these  3 callbacks
topupOn card registration5^^^^
Refund topupOn Topup refund37^^^^
kycOn KYC demande status change4https://partnerurl/kyc/demand
sct inOn SEPA money transfer received16https://partnerurl/sepa_in

These rules apply to all callbacks :

  • The http request can be retried by the webhook if the partner is not able to respond or responds with an error (timeout, bad http status received from the partner, ...). The retry mecanism is done 3 times within a fixed interval (20 secondes)
  • Partner should send an http response to the query. This response should return HTTP/200. The response body can either be empty or contains some information (will not be handled by Xpollens)
  • Every change in partner callbacks URL should be requested to the Xpollens Support team through a zendesk support request.

FIFO Queue and GET / webhooks API

A dedicated queue is created for each Partner and each received callback is stored in this queue for 14 days.


These callbacks are stored with their ids and process date.

These IDs and processDate matches the one send with the initial callback received by the partner in the following specific headers :

  • Webhook-id
  • Webook-Processdate

The partner can retreive them using this route :

Get {{URLT}}/v2.0/webhooks?limit={*}&remove={*}


The numbers of callbacks to return can be specified by using the limit query string. The ranking is from oldest to most recent.

This call return the metadata, the payload, and the response.

Exemple :

"metadata": {
"id": "138c9b7c-834c-422f-9e6a-58e9c3cbeb8b",
"processDate": "2023-12-18T13:05:14.9053587+00:00"
"payload": {
"type": "34",
"userRecordStatus": "Initialized",
"appUserId": "6f548fabaf",
"publicUserCode": "2TKCATH38I8M",
"identificationLevel": "None"
"response": {
"pushDate": "2023-12-18T13:05:15.0072383+00:00",
"duration": "00:00:00.7309018",
"httpStatusCode": "200 (OK)",
"body": ""
"metadata": {
"id": "bfe1feb0-d83e-43c7-b5ca-bf412109f6a8",
"processDate": "2023-12-18T13:05:15.0026537+00:00"
"payload": {
"type": "45",
"accountId": "6f548fabaf",
"appUserId": "6f548fabaf",
"accountStatus": "Initialized"
"response": {
"pushDate": "0001-01-01T00:00:00+00:00",
"duration": "00:00:00",
"httpStatusCode": "200",
"body": ""

How to use the queue

The queue has to be unstacked at least every day.

Here is a best practice guide:
1- Call Get {{URLT}}/v2.0/webhooks?limit={*}&remove={false}, with limit = X
2- Count the number of callbacks returned = Y

If nb callbacks returned (Y) = X
3- Call Get {{URLT}}/v2.0/webhooks?limit={*}&remove={true}

Repeat as soon as
nb callbacks returned != X (it is inferior because your are at the end of the queue)
3- Call Get {{URLT}}/v2.0/webhooks?limit={Y}&remove={true}

By doing this, you can be sure that you're only deleting what you got on the first call, and not a callback that arrived between the first get with remove = false, and the second with remove = true.


The type of authentication is set when the environments are created. There are 3 authentication scheme supported :

Refer to the functionnal documentation for more details.